Office Opening Hours: Monday - Friday 8am - 5.30pm, Saturday 8am - 12:30pm, Sunday (8am collection only) by prior arrangement. Booking a Vehicle: All bookings are to be made by telephone or by visiting our office. Booking a vehicle requires a name, address, contact telephone number and a valid Credit/Debit card number to secure the booking. A cancelled booking may result in a charge (If the booking is cancelled within 48 hours of the hire the full hire amount will be charged). Documents Required at Time of Hire: Driving Licence (If a new style UK licence is held Both parts of the licence must be produced at time of hire i.e. the photo-card and the paper counterpart), along with a recent utility bill to verify your current address. If you are moving home, proof of the new address will be required. Payment: We accept all major credit and debit cards. Please note we don't except cash or cheques (unless by prior arrangement). Charges: At the commencement of the rental, customers must lodge payment to cover all estimated charges plus a £300 deposit. Rental Rates Include: Maintenance, oil and comprehensive breakdown service. Rates do not include fuel. Fuel: Fuel is run on a low to low basis, which means bringing a vehicle back with the same amount of fuel as it is taken with. If a vehicle is returned with a vastly lower amount of fuel than it was taken with a charge may be levied. Insurance: All vehicles are covered by an extensive policy which customers are invited to examine except where the hirer elects to use there own insurance. Damage: Customers are responsible for the first £300 (£500 for Minibuses) of any damage to vehicles, including upholstery, windscreen and tyres unless such damage repair costs are recoverable from a third party. The hirer is liable for all damage costs caused above cab high to the full cost of the repair. Collision Damage Waiver (CDW): By paying the CDW it is possible to reduce the Insurance excess from £300 (£500 for Minibuses) to £100. Driving Licence: The customer must produce a valid driving licence at the time of every rental. The driver must have at least 24 months driving experience on a full licence. Certain endorsements may be accepted at the company’s discretion. Age: Minimum age 23*, maximum 70. *Drivers Under 25 Years of Age: Drivers under 25 are restricted to a group one car or van. The rates do not include the first £900 of each claim for loss or damage to the vehicle. This liability may be reduced to £500 by the customer accepting the Collision Damage waiver (CDW) and agreeing to the additional charges of £4 daily, £20 weekly (+VAT). Breakdown: All vehicles are covered by Full AA / RAC cover. Satnav Hire: Satellite navigation units (Navman) are available @ £5 per day or £20 per week (+ VAT) (please reserve when booking your vehicle). Child Seats: Child seats & booster seats are available for a small charge (subject to availability). |
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* Full terms and conditions can be found on the back of the 'Rental Agreement'. |
